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Cloud Based Call Recording

WHAT IS THIS?
  • Capture important call information
  • Reduce the risk of litigation
  • Monitor customer services levels
  • Enhance staff training

Whether for training purposes or as back up for disputed calls, call recording can prove useful in a number of situations. Capture important call information and order details for future reference with the LAN Support Cloud Recording service.


All recordings are date and time-stamped for easy reference and are available online via our partner portal.

ENHANCE SALES AND MARKETING DATA
A telephone recording gives your sales and marketing departments valuable data that will help them discover exactly what sales techniques or marketing campaigns are working and more importantly, why they are working.
IMPROVE CUSTOMER SERVICE TRAINING
Training and performance reviews are made easier when call recordings are easily available to trainers and manager. Trainers can use the call logging software to search and find calls that exemplify excellent customer service or salesmanship. These can be easily emailed to other reps as an example or played in a training meeting. Likewise, poor quality calls can be found by managers and sent to the employees that made them to allow them to learn from their mistakes and improve.
STRENGTHEN BUSINESS SECURITY
The simple presence of a telephone recorder on company lines often acts as a deterrent to all types of security breaches or inappropriate employee calls. Such security breaches or inappropriate calls can be detected with the call recordings software and then used to either address the problem with the employee or if necessary to act as evidence in any dispute.
SEE OUR VIDEOS

LAN Support has built up a client base of over 100 small and medium businesses; this has been achieved by client retention, recommendation and an excellent reputation.

We are continually finding new ways to support our clients and willing to change procedures so a personalised bespoke solution can be delivered to your exact requirements.

Phone: 0207 903 5065
Email: info@lansupport.co.uk

LAN Support Limited
Liberty House
222 Regent Street, London
W1B 5TR, United Kingdom

Head Office
LAN Support Limited
Stonebridge House, Catteshall Lane
Surrey, GU7 1NJ, United Kingdom

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