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Cloud Contact Centre

WHAT IS THIS?
  • Exceed customer service level expectations
  • Give customers a choice on how they communicate
  • Extend your call centre with remote agents
  • Resolve customer enquiries first time
  • Boost employee productivity
  • Control operational costs

This service is fully integrated with our cloud based telephony offering, Worksmart delivers market leading Mitel cloud based contact centre solutions. Whether you are a large virtual contact centre with multiple sites or a smaller business looking for business reporting to improve business efficiencies, we have bespoke solutions that can help you:


Full ACD functionality is delivered with advanced call queuing and comprehensive real time and historical reporting on agent activities. Working in conjunction with tele-worker extensions on our Mitel cloud based service, a ‘virtual contact centre’ can be deployed with agents working from multiple sites or home office locations.


The real-time reporting tool allow supervisors to make instant changes to the call centre set up and agent states, whilst historical reports can be scheduled to automatically run and be delivered to the Contact Centre manager or supervisor.

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LAN Support has built up a client base of over 100 small and medium businesses; this has been achieved by client retention, recommendation and an excellent reputation.

We are continually finding new ways to support our clients and willing to change procedures so a personalised bespoke solution can be delivered to your exact requirements.

Phone: 0207 903 5065
Email: info@lansupport.co.uk

LAN Support Limited
Liberty House
222 Regent Street, London
W1B 5TR, United Kingdom

Head Office
LAN Support Limited
Stonebridge House, Catteshall Lane
Surrey, GU7 1NJ, United Kingdom

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