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Welcome
Stephen
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Helpdesk Support

it support

Service Obsession – At the very heart of ALL our IT support packages is our Award winning Technical Helpdesk Support team. Professional, responsive, friendly and 100% UK based we will pick up your issues and resolve them swiftly.

 

Our Help Desk will provide you with a near instant response and we will log and record each and every IT Support case that we work on so you can review in detail all the actions we have taken.

 

24/7 Support or Office Hours, it’s up to you. Our technical engineers and support teams are here for you.

Our IT Support Helpdesk is available on several different package terms, you can choose from Fixed Fee, Token Based, Block Hour, and Emergency IT Support.

collaboration at its best

Sharing information and supporting tools will resolve issues quicker and more effectively. That’s why we offering file sharing sites to fully collaborate with you.

contact us

You can access help either online or on the phone. If you want to keep track of developments you can follow your cases or review historical cases from your own client portal.

Reporting

Keeping our clients informed is paramount to everything we do. A client portal is provided to all our IT Support subscribers, delivering a full suite of detailed analytics and live reporting, case tracking, service visits, case history, SLA information and project management tasks. By choosing LAN Support, you will receive monthly or quarterly reports detailing everything we have done in supporting your IT infrastructure.

Remote support

Providing remote assistance and logon tools to you and your users means that our team can quickly take control of your systems to identify issues and resolve them in the quickest possible time.

onsite support

Whilst we will always endeavour to resolve issues remotely, there are times that this is just not possible and someone needs to be onsite. In these cases we can offer on-site support to fix issues that cannot be resolved remotely. This can be provided as an all-in support solution on a PAYG service.

                                            "We have invested over £175,000 in supporting technologies. This provides our clients a premium service and gives LAN Support a massive competitive edge."                                       
Stephen Johnson - Director 
                                            "100% UK Based. "
Jeremy Taylor - New Business Consultant
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LAN Support has built up a client base of over 100 small and medium businesses; this has been achieved by client retention, recommendation and an excellent reputation.

We are continually finding new ways to support our clients and willing to change procedures so a personalised bespoke solution can be delivered to your exact requirements.

Phone: 0207 903 5065
Email: info@lansupport.co.uk

LAN Support Limited
Liberty House
222 Regent Street, London
W1B 5TR, United Kingdom

Head Office
LAN Support Limited
Stonebridge House, Catteshall Lane
Surrey, GU7 1NJ, United Kingdom

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