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Token Based IT Support

pay as you go

Know where you are with a fixed fee "per ticket" IT Support solution. This support solution provides IT Support on a fixed fee ticket basis so you know how much each IT Support case costs you. You are free to use our IT Support service as you choose on a "Pay As You Go" service meaning that you can consume as much or as little IT Support as you require via a token based system.


This solution is ideal for those customers who are either new to LAN Support and want to try our services on a Ad-Hoc basis and for those who are responsible for delivering IT Support services and require additional help from time-to-time.


This IT Support solution also suites those who do not want to be in a monthly rolling contract.    
why would you choose a payg token based
  • You are looking for a FIXED cost per ticket solution.
  • You require emergency support and do not have a all-inclusive IT Support contract with LAN Support.
  • You are a IT Manager or lead IT Administrator and looking to outsource part of your workload because your time is better spent elsewhere.
  • You do not have the time and resources to complete tickets during a busy period.
  • Your expertise is wasted on simple tasks that you want to outsource.
  • You are looking for IT Support to cover a period of; Sickness, Leave or maternity cover.
  • You are looking to save money.
what can I purchase with tokens
  • Incident Tickets - An unplanned interuption to an IT service or a reduction in the quality of an IT service. Failure of a configuration item that has not yet impacted service is also a  incident. Examples include : individual hardware or software failure, lost device, virus, printing errors, networking errors, backup issues, internet down, wireless down.
  • Problem Tickets - A cause of one or more incident. The cause is not usually known at the time the problem ticket is created, and further investigation is required.
  • Change Request Tickets - A ticket describing a change that might resolve, one or more problem, incident, or service request tickets. It may require approval by other members of your organisation before it is made and will follow the Change Management features of your agreement. Examples incude : replacing a server to resolve multiple performance issues with multiple users, changing security policies, changing admin rights.
  • Request For Information Tickets - A request from a user for information, or advice, or for a standard or for access to an IT Service. Service requests are usually handled by the service desk, and do not require a request or change to be submitted. Examples : reset a password, or provide standard IT services for a new user and how can I questions.
  • Alerting Tickets
  • Managed Services - RMM; SPAM Filtering; Antivirus; Remote Backup; Mobile device; Web Portal and lots more
  • On-Site Engineering
costs of tokens
Tokens are purchased in blocks, the more you pre purchase the cheaper a token becomes. Tokens can be purchased from our sales team by calling 0207 9035065.
250 Tokens
£ 175.00

Cost per Token £0.70


Incident Ticket - 50 Tokens

Problem Ticket - 100 Tokens

Change Management - 50 Tokens

Request for Information - 10 Tokens

RMM Alert first response - 5 Tokens


Remote Managed Services CAL - 2 Tokens

SPAM Filtering - 4 Tokens

Antivirus License - 4 Tokens

Eassus Backup License - 20 Tokens

Remote Cloud Backup 10GB - 5 Tokens


On-site Engineering - First Hour - 280 Tokens

On-site Engineering - Second Hour - 170 Tokens

500 tokens
£ 325.00

Cost per Token £0.65p


Incident Ticket - 50 Tokens

Problem Ticket - 100 Tokens

Change Management - 50 Tokens

Request for Information - 10 Tokens

RMM Alert first response - 5 Tokens


Remote Managed Services CAL - 2 Tokens

SPAM Filtering - 4 Tokens

Antivirus License - 4 Tokens

Eassus Backup License - 20 Tokens

Remote Cloud Backup 10GB - 5 Tokens


On-site Engineering - First Hour - 280 Tokens

On-site Engineering - Second Hour - 170 Tokens

1000 tokens
£ 600.00

Cost per Token £0.60p


Incident Ticket - 50 Tokens

Problem Ticket - 100 Tokens

Change Management - 50 Tokens

Request for Information - 10 Tokens

RMM Alert first response - 5 Tokens


Remote Managed Services CAL - 2 Tokens

SPAM Filtering - 4 Tokens

Antivirus License - 4 Tokens

Eassus Backup License - 20 Tokens

Remote Cloud Backup 10GB - 5 Tokens


On-site Engineering - First Hour - 280 Tokens

On-site Engineering - Second Hour - 170 Tokens

2000 tokens
£ 1,100.00

Cost per Token £0.55p


Incident Ticket - 50 Tokens

Problem Ticket - 100 Tokens

Change Management - 50 Tokens

Request for Information - 10 Tokens

RMM Alert first response - 5 Tokens


Remote Managed Services CAL - 2 Tokens

SPAM Filtering - 4 Tokens

Antivirus License - 4 Tokens

Eassus Backup License - 20 Tokens

Remote Cloud Backup 10GB - 5 Tokens


On-site Engineering - First Hour - 280 Tokens

On-site Engineering - Second Hour - 170 Tokens

5000 tokens
£ 2,500.00

Cost per Token £0.50p


Incident Ticket - 50 Tokens

Problem Ticket - 100 Tokens

Change Management - 50 Tokens

Request for Information - 10 Tokens

RMM Alert first response - 5 Tokens


Remote Managed Services CAL - 2 Tokens

SPAM Filtering - 4 Tokens

Antivirus License - 4 Tokens

Eassus Backup License - 20 Tokens

Remote Cloud Backup 10GB - 5 Tokens


On-site Engineering - First Hour - 280 Tokens

On-site Engineering - Second Hour - 170 Tokens

10000 tokens
£ 4,500.00

Cost per Token £0.45p


Incident Ticket - 50 Tokens

Problem Ticket - 100 Tokens

Change Management - 50 Tokens

Request for Information - 10 Tokens

RMM Alert first response - 5 Tokens


Remote Managed Services CAL - 2 Tokens

SPAM Filtering - 4 Tokens

Antivirus License - 4 Tokens

Eassus Backup License - 20 Tokens

Remote Cloud Backup 10GB - 5 Tokens


On-site Engineering - First Hour - 280 Tokens

On-site Engineering - Second Hour - 170 Tokens

EXPECTED TOKEN CONSUMPTION
The below examples are based on average consumption for the following company sizes, per month. These are indicative and should only be used as an example. The more IT Support services you require the more tokens you will consume and this can be dependant on your technology and the investment you have made in employee training and hardware provision.
5 user
average token consumption

Incident Ticket - 50 Tokens x2 = 100

Problem Ticket - 100 Tokens x0.5 = 50

Change Management - 50 Tokens x0.5 = 25

Request for Information - 10 Tokens x1 = 10

RMM Alert first response - 5 Tokens x5 = 25


Remote Managed Monitoring - 2 Tokens x5 = 10

SPAM Filtering - 4 Tokens x5 = 20

Antivirus License - 4 Tokens x5 = 20

Eassus Backup License - 20 Tokens x1 = 20


TOTAL MONTHLY CONSUMPTION = 280

10 user
average token consumption

Incident Ticket - 50 Tokens x5 = 250

Problem Ticket - 100 Tokens x1 = 100

Change Management - 50 Tokens x2 = 100

Request for Information - 10 Tokens x2 = 20

RMM Alert first response - 5 Tokens x10 = 50


Remote Managed Monitoring - 2 Tokens x10 = 20

SPAM Filtering - 4 Tokens x10 = 40

Antivirus License - 4 Tokens x10 = 40

Eassus Backup License - 20 Tokens x1 = 20


TOTAL MONTHLY CONSUMPTION = 640

15 user
average token consumption

Incident Ticket - 50 Tokens x4= 200

Problem Ticket - 100 Tokens x1= 100

Change Management - 50 Tokens x2= 100

Request for Information - 10 Tokens x2 = 20

RMM Alert first response - 5 Tokens x15 = 75


Remote Managed Monitoring - 2 Tokens x15 = 30

SPAM Filtering - 4 Tokens x15 = 60

Antivirus License - 4 Tokens x15 = 60

Eassus Backup License - 20 Tokens x1 = 20

Remote Cloud Backup 10GB - 5 Tokens x25 = 125


TOTAL MONTHLY CONSUMPTION = 790

20 user
average token consumption

Incident Ticket - 50 Tokens x6= 300

Problem Ticket - 100 Tokens x1= 100

Change Management - 50 Tokens x3= 150

Request for Information - 10 Tokens x2 = 20

RMM Alert first response - 5 Tokens x20 = 100


Remote Managed Monitoring - 2 Tokens x20 = 40

SPAM Filtering - 4 Tokens x20 = 80

Antivirus License - 4 Tokens x20 = 80

Eassus Backup License - 20 Tokens x1 = 20

Remote Cloud Backup 10GB - 5 Tokens x25 = 125


TOTAL MONTHLY CONSUMPTION = 1015

25 user
average token consumption

Incident Ticket - 50 Tokens x8= 300

Problem Ticket - 100 Tokens x2= 100

Change Management - 50 Tokens x3= 150

Request for Information - 10 Tokens x2 = 20

RMM Alert first response - 5 Tokens x20 = 100


Remote Managed Monitoring - 2 Tokens x25 = 40

SPAM Filtering - 4 Tokens x25 = 100

Antivirus License - 4 Tokens x25 = 100

Eassus Backup License - 20 Tokens x1 = 20

Remote Cloud Backup 10GB - 5 Tokens x30 = 300


TOTAL MONTHLY CONSUMPTION = 1230

call us now

If you would like to discuss this support solution and option in more detail or you would like to place an order for a block of tokens then call our sales team now.


For more information on our Managed Services then please give us a call

terms
  • Tokens must be paid in full and upfront
  • Tokens are non-refundable
  • Tokens are debited on the opening of a support case
  • Once a support case is closed you will be able to reopen the case within 24 hours if the same issue persists. After 24 hours the support case cannot be reopened and you will be subject to a new ticket charge
  • When you open a ticket and the ticket self-heals you will be charged
  • If you open a ticket and the LAN Support technical team cannot reach you the LAN technical team will close your ticket within 48 hours of no response
  • Tokens must be redeemed with 12 months of purchase date
  • Tokens used for Managed Services are debited on the 1st of every month on a per seat basis. Managed Services are non-refundable during a monthly period
  • Acceptable usage policy of 180 minutes applies to all tickets excluding viruses where this is 60 minutes max.
  • 280 tokens will be debited for on-site engineering at the point of booking confirmation. Your account must have a minimum balance of at least 340 tokens.
SEE OUR VIDEOS

LAN Support has built up a client base of over 100 small and medium businesses; this has been achieved by client retention, recommendation and an excellent reputation.

We are continually finding new ways to support our clients and willing to change procedures so a personalised bespoke solution can be delivered to your exact requirements.

Phone: 0207 903 5065
Email: info@lansupport.co.uk

LAN Support Limited
Liberty House
222 Regent Street, London
W1B 5TR, United Kingdom

Head Office
LAN Support Limited
Stonebridge House, Catteshall Lane
Surrey, GU7 1NJ, United Kingdom

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