Support Programmes

LANSupport provides various different levels of support agreements that are custom tailored to suit each company‘s needs and budgets. The support programmes are split between three core types which can then be tailored by the frequency of on-site visits and service level agreements were applicable.

Each support programme is available on a Monthly Rolling Contract and we only require 10 working days notice of cancellation, giving you the peace of mind that you are not contracted to a 12 Month contract. This policy is a tribute to the quality of our consultants, account managers and the general running of our company. The monthly rolling contract also allows you to make quick and clear decisions when choosing a supplier.

An account manager regularly contacts your company to ensure you are happy with the service and offer assistance with quotations and proposals. Your account manager will also book in your prearranged visits and any additional engineering you may require.

You can choose a support programme from the options below, for more information look at the FAQ section.

• Help Desk Support
• Remote Managed Services

• Help Desk Support
• Remote Managed Services
• On-Site Network Maintenance
• Dedicated Systems Engineer
• Consultancy Services
• Dedicated Account Manager

Help Desk Support

This module provides unlimited access to our in-house help desk centre. Our dedicated help desk will provide instant technical support when you need it. You can use the help desk for major or minor incidents including ‘How can I’ questions. All support calls are fully logged and you will be provided a call reference number for your information. You can request a Help Desk report once a month which details all support calls made.

Our Help Desk Support centre will change the way you work. Are you looking for a platform to assist you in supporting your employees that is extremely robust, yet easy to use and manage? LANSupport offers a complete help desk support solution to improve your employee satisfaction, while remaining flexible.

• Enable ALL employees' complete access to our help desk centre or choose a single dedicated employee
• Use the-LAN-lab to find existing solutions through a Self-Service knowledge base
• Prioritise and manage all help desk work orders through simple reporting
• Keep tract of your support call through a Trouble Ticket System
• Evaluate opportunities for improving your employees’ I.T skills through report analysis

Our help desk can eliminate your need to work with multiple vendors to provide your employees’ the superior support that they demand.

Remote Managed Services

Using the latest technology we can access your network via a secure internet connection. The method of Remote Managed Services offers instant assistance straight to the server or desktop offering increased support levels and reduced downtime. To enable us to offer remote assistance your network must have a fixed connection to the internet such as ADSL you must also be running one of our freeware software applications which we install.

On-Site Network Maintenance

The main core of our service offering which is found in our most common package LANActive, offers you a dedicated systems engineer for a minimum period of one half day visit on-site preventive engineering each month. The frequency of service visits is determined by the size of your network and budget.

The visit is designed to offer you a proactive service which includes a scheduled list of maintenance activities that are undertaken to provide a stable network. After these activities have been completed your engineer will be available to assist with project work and consultancy.

Dedicated Systems Engineer

Our dedicated systems engineers are not only Microsoft Certified, trained to the highest standard to understand your network environment and the technologies deployed, but also have the skills to understanding and managing people and the companies they work for. Your engineer is encouraged to build relationships and to act as your internal IT Manager offering assistance to all your employees’.

Consultancy

Consultancy and additional engineering are undertaken once the maintenance activities have been completed. Additional engineering and consultancy offers you a way forward and provides technology opportunities to your company, you may want a Virtual Private Network deployed or new hardware installed for a new employee.

Dedicated Account Manager

An Account Manager will be assigned to your account to run the day to day activates and communications. The Account Manager will assist you in arranging engineering visits, prepare quotations and dealing with any account issues. The Account Manager is based internally and you will have full access to his/her services.