Corporate V2 - £1,495.00 pm 
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Who it’s for?
- Established Businesses 20-50 users who need continuity and security, and onsite support a half day per week
- This Version is for comprehensive support for companies whose business needs continuity and security
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Overview
This is a fully managed support programme for the client who requires a regular weekly on-site support presence which can deal with everything IT, from complex technical issues to offering your user base the deskside support they demand on a weekly basis. If you demand that extra professional service to cater for an established company with an superior proactive approach managing more demanding and complex IT Infrastructures then look no further. The Corporate V2 Pack has been our fastest growth service offering over the last 24 months and continues to be very popular with our subscribed client base and new clients. If you are already familiar, use to or would like that extra personal touch to your IT Support which offers exceptional return on investment, then this support programme is ideal for you.
Purchase this support package and you will receive in addition to the Corporate V1 Pack, a LS Annex M Business line – High Speed broadband with download speeds of up to 20MB and upload speeds of up to 2.5MB with a connection ratio of 5:1, Advanced Router Replacement and Managed SPAM Services. You will also receive the base core level of our service offerings including access to not only our help desk and remote managed services but also have your very own dedicated Microsoft Certified site consultant with at least 7 years hands on experience. The consultant will make regular weekly visits on a predefined day (every Tuesday, for example) for a half day, 3.5 Hours (with this package) and undertake proactive IT service activities, including deskside support (Hand Holding), installing new software and hardware, setting up new users, managing third party vendors, assist with Disaster Recovery Plans, project management along with a consultative approach geared directly at your business. Our consultant will become part of your team just like a full time employee; he or she will be a professional, positive and respected member Guaranteed.
The Corporate V2 - Pack is typically ideal for companies who employ more than 20 users but less than 50 who are looking for a comprehensive and complete proactive IT support service. The service will include our Help Desk Support Package, Remote managed services plus much more. You will have priority access to our help desk support between 08:00 and 18:00 Monday to Friday with the addition of our proactive IT Reach Service. The support package is for the more discerning and demanding consumer which provides unlimited telephone and WEB logging support to our help desk, including 3rd line support, unlimited Remote Dial-In investigation and fix, and on-site backup verification to our help desk team in case your backups fail.
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Key Points
- This package is exceptional value as it offers combined discounts and will provide your company with the services you really require.
- If you are looking for a professional IT Support service which includes half a day on-site per week then look no further.
- If you are looking for a support package which provides fixes to those odd email issues, printing issues, internet connection problems and advanced software configuration problems as and when required then this is the service package for you.
- Obtain Priority access to our highly trained and friendly help desk team which are all Microsoft Certified Professionals. Available between 08:00 till 18:00 you are welcome to call our IT help desk as many times as you like.
- You will also receive unlimited Remote Assistance so no matter where you are be-it in the office or on the beach as long as you can connect to our website we can fix your issue.
- Our incident WEB tracking portal allows you to tract any support cases from start to finish. You can log cases on the web or pick the phone up and call us, all the information of that case will be presented to you via our incident WEB tracking portal.
- No more calling your ISP reference broadband, internet and email issues. LAN Support will manage this for you letting you get on with your own tasks at hand.
- Corporate V2 support offers a LS Annex M Business – High Speed broadband with download of up to 20MB and upload of up to 2.5MB with a connection ratio of 5:1.
- IT Reach is a remote server monitoring application that reports back any issues which your server has; the technology is so advanced that it can also predict many pending issues waiting to occur.
- SPAM is a big time waster in today’s environment and the underlining costs to any company in wasted time can run into thousands. That is why we believe that it essential to have a solid level of SPAM protection to not only reduce wasted time but to help prevent Viruses. Within this Package we provide SPAM Filtering for your first 20 email addresses, additional licenses can be added when required for a small monthly fee.
- As well as your on-site engineer/consultant you will have access to your own LAN Support Account Manager who will book in your service visits, provide you quotations or will answer any customer services enquiry’s you may have.
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