Pro V1 - £530.00 pm 
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Who it’s for?
- Established Businesses 10-30 users who need professional service and 1 day onsite support per month
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Overview
This is a support programme for the client who demands extra professional services to cater for a growing company with a proactive touch in everything they do and is one of our most popular support packages over the last 10 years, with over 25% of our client base subscribed to this package. If you are already familiar, use to or would like that little extra personal touch to your IT Support which will not break the bank, then this support programme is ideal for you. Purchase this support package and you will receive access to not only our help desk and remote managed services but also have your very own dedicated Microsoft Certified site consultant with at least 5 years hands on experience. The consultant will make regular monthly visits for a full day, 7.5 Hours (with this package) and undertake proactive IT service activities, including deskside support (Hand Holding), installing new software and hardware, setting up new users, managing third party vendors, assist with Disaster Recovery Plans, along with a consultative approach geared directly at your business. Our consultant will become part of your team just like a full time employee; he or she will be a positive and valued member Guaranteed.
The Pro VI Pack is typically ideal for companies who employ more than 10 users but less than 30 who are looking for a complete proactive IT support service. The service will include our Help Desk Support Package, Remote managed services plus much more. You will have access to our help desk support between 08:00 and 18:00 Monday to Friday with the addition of our proactive IT Reach Service. The support package is for the more discerning and demanding consumer which provides unlimited telephone and WEB logging support to our help desk, including 3rd line support, unlimited Remote Dial-In investigation and fix, and on-site backup verification to our help desk team in case your backups fail.
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Key Points
- This package is exceptional value and one which will not break the bank.
- If you are looking for a professional IT Support service which includes a FULL day on-site per month then look no further.
- If you are looking for a support package which provides fixes to those odd email issues, printing issues, internet connection problems and advanced software configuration problems as and when required.
- Obtain access to our highly trained and friendly help desk team which are all Microsoft Certified Professionals. Available between 08:00 till 18:00 you are welcome to call our IT help desk as many times as you like.
- You will also receive unlimited Remote Assistance so no matter where you are be-it in the office or on the beach as long as you can connect to our website we can fix your issue.
- Our incident WEB tracking portal allows you to tract any support cases from start to finish. You can log cases on the web or pick the phone up and call us, all the information of that case will be presented to you via our incident WEB tracking portal.
- No more calling your ISP reference broadband, internet and email issues. LAN Support will manage this for you letting you get on with your own tasks at hand.
- IT Reach is a remote server monitoring application that reports back any issues which your server has, the technology is so advanced that it can also predict many pending issues waiting to occur.
- As well as your on-site engineer/consultant you will have access to your own LAN Support Account Manager who will book in your service visits, provide you quotations or will answer any customer services enquiry’s you may have.
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