Voyager V3 - £449.00 pm 
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Who it’s for?
- Established Businesses 5-10 users who need continuity and security, and onsite support
- This Version is for total support for companies whose business needs complete continuity and security
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Overview
This is a support programme for the client who demands that little extra professional proactive touch in everything they do and is based on one of our most popular support packages over the last 10 years, with over 55% of our client base subscribed to this package it is a true winner for our subscribed customers. If you are already familiar, use to or would like that little extra personal touch to your IT Support which will not break the bank, then this support programme is ideal for you.
Purchase this support package and you will receive in addition to the Voyager V2 Pack a 50GB allocation of backup space within our secure data centre. This package is for companies who cannot afford to lose their data and are serious about protecting their data at any cost. If you want that added security to complete your backup and Disaster Recovery Plan then this is the package for you. More and more clients are now backing up their data off-site for many different reasons, perhaps you yourself have already experienced data loss, perhaps you lost access to your building or your concerned about failing hardware in the future, whatever the reason off-site backup has now become financially reachable to just about everyone so there is now little excuse not to proceed and lift that worry of not having a working backup. You will also receive the base core level of our service offerings including access to not only our help desk and remote managed services but also have your very own dedicated Microsoft Certified site consultant with at least 5 years hands on experience. The consultant will make regular Bi-monthly visits for a period of half a day, 3.5 Hours (with this package) and undertake proactive IT service activities, including deskside support (Hand Holding), installing new software and hardware along with a consultative approach geared directly at your business. Our consultant will become part of your team just like a full time employee; he or she will be a positive and valued member Guaranteed.
The Voyage V3 Pack is typically ideal for companies who employ more than 5 users but less than 10 users who are looking for a complete proactive IT support service, coupled with the usual add-on services which many companies require from their IT support partner. The service will include our Help Desk Support Package, Remote managed services plus more. You will have access to our help desk support between 08:00 and 18:00 Monday to Friday with the addition of our IT Reach Service. This support package is for the more demanding consumer which provides unlimited telephone and WEB logging support to our help desk, including 3rd line support, unlimited Remote Dial-In investigation and fix, and on-site backup verification to our help desk team in case your backups fail.
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Key Points
- This package is exceptional value and one which will not break the bank.
- If you are looking for a professional IT Support service which includes half a day on-site Bi-monthly then look no further.
- If you are looking for a support package which provides fixes to those odd email issues, printing issues, internet connection problems and advanced software configuration problems as and when required then look no further.
- Obtain access to our highly trained and friendly help desk team which are all Microsoft Certified Professionals. Available between 08:00 till 18:00 you are welcome to call our IT help desk as many times as you like.
- You will also receive unlimited Remote Assistance so no matter where you are be-it in the office or on the beach as long as you can connect to our website we can fix your issue.
- Our incident WEB tracking portal allows you to tract any support cases from start to finish. You can log cases on the web or pick the phone up and call us, all the information of that case will be presented to you via our incident WEB tracking portal.
- This package will include a LS IP Stream MAX (8MB) Broadband service, Download at up to 8192k; upload at 832k.No more calling your ISP reference broadband, internet and email issues. LAN Support will manage this for you letting you get on with your own tasks at hand.
- IT Reach is a remote server monitoring application that reports back any issues which your server has; the technology is so advanced that it can also predict many pending issues waiting to occur.
- As well as your on-site engineer/consultant you will have access to your own LAN Support Account Manager who will book in your service visits, provide you quotations or will answer any customer services enquiry’s you may have.
- SPAM is a big time waster in today’s environment and the underlining costs to any company in wasted time can run into thousands. That is why we believe that it essential to have a solid level of SPAM protection to not only reduce wasted time but to help prevent Viruses. Within this Package we provide SPAM Filtering for your first 10 email addresses, additional licenses can be added when required for a small monthly fee.
- Remote off-site backup is now secure and reliable and is becoming very popular for all businesses independent of size and location. Within this Complete Starter Pack we are offering a 50GB allocation of backup space within our secure data centre. We simple take a copy of your encrypted data, bring it to our data centre and then start backing up all the changes on a weekly basis. If you require additional data storage space or require a nightly/daily backup then that’s not a problem, just call our team and they will be happy to provide you the exact service you want along with any additional costs.
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