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"LAN Support's professional team of engineers has the expertise to provide a variety of technical skills - usually only available to larger organizations."

	“At ANGLE our teams need to perform at a consistently high standard and we require a similar performance from our extended resources in our supplier base. LAN has delivered to our demanding agenda and I am pleased to recommend LAN both to new small businesses and growing corporates such as ANGLE.... READ MORE

	“LAN Supports approach, professionalism and their genuine understanding of my real concerns from concept to installation was truly delightful and I’m very glad I made the decision to use LAN Support and I would recommend them to anyone." Grant Denyer, Managing Director READ MORE

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Why Move to LAN Support?

	Our Accreditations include; Microsoft GOLD Certified Partner, Microsoft Small Business Specialist, Citrix Solution Adviser and VMware Solution Provider. Designed exclusively for small and medium sized companies taking into consideration the customer support levels you require and affordable cost options available to meet your budget. We support over 100 businesses between 5 and 100 employees with a total base of over 2300 individual users. All our support calls are answered by our ITIL ‘Best Practice ready’ help desk based in our head office near Guildford. We only hire certified professionals: LAN Support only employs fully trained system analysts, engineers and consultants. Our Help Desk delivers 1st, 2nd and 3rd line support between 08:00 – 18:00 as standard and you can use it as many time as you like with ALL our support packages. 85% of all support calls are resolved within 15 minutes. We deliver Rapid remote connection support using ‘state-of-the-art’ technology. You will receive a private on-line account so you can track support cases, log new cases, and create task lists for onsite action, plus lots more. We offer unlimited, fixed fee per month contracts as standard. Our support programs are designed to offer regular remote and onsite professional assistance and IT consulting to the level you require. Our contracts do not have tie-ins’, we deliver first class support 100% of the time not just during a trial or assessment period; However, if you require a long term agreement of one, two or three years then this is available upon request.

Why choose us?

A. Reputation: LAN Support has built up a client base of over 100 small and medium businesses; this has been achieved by client retention, recommendation and an excellent reputation.

We are continually finding new ways to support our clients and willing to change procedures so a personalized bespoke solution can be delivered to your exact requirements. We work with our clients in difficult times and can adapt support and service levels without fuss or delay.

B. Affordability: We understand that small and medium sized business demand both excellent support, and affordability.

We offer both; by being competitive with the Micro IT Support companies who have 1 – 3 employees while our staffing levels, expertise and in-house infrastructure provides unchallenged 08:00 – 18:00 I.T. support with excellent levels of customer service and care.

C. Responsive and Professional: You and your team will soon become very confident and content with the way our staffs approach new business and account management activities. We will pay attention and upon your request will advise and propose a support solution package with you and your business in-mind. You will not be unnecessarily pressured or influenced by the LAN Support team at any stage. Upon a successful tender you will find our fully qualified engineers, consultants and account managers very hard working and friendly to deal with.

LAN Support’s professional team of engineers has the expertise to provide a variety of technical skills only usually available to larger organizations.

We are a Microsoft Gold Certified Partner (the highest level of accreditation from Microsoft) and our consultants are to the standard of Microsoft Certified Systems Engineer (MCSE) qualified. In addition, as a Microsoft Small Business Specialist, you can be assured that you will be receiving only the highest level of support and specialist understanding available.

Great Customer Care

In order to ensure each and every customer receives a professional and friendly service, you will be allocated a Internal Account Handler, external Account Manager, Technical Manager and access to your dedicated help desk team. Your LAN team will be responsible for maintaining your I.T. system. The same engineer who conducts your network audit will usually be your primary engineer for on-site support visits, ensuring complete continuity of service.

As well as your own LAN team you will have access to our website customer services pages where you will find relevant information on our processes including documents, training material and on line forms.

Flexible Hours

We understand and appreciate that not all businesses operate from 9-5 and work beyond core hours to ensure the smooth running of your business. LAN Support is open between 8am-6pm Monday-Friday but we also operate an out of hours maintenance service and 24/7 server monitoring and emergency support. Our server installation and emergency teams work on a rotation system and work every weekend (when required) including throughout the night on many occasions. If you require out of normal business hours support or installations ‘almost standard now’ then we will be glad to assist.

The total I.T. Package

LAN Support delivers “complete I.T. support packages” which means that we will deal with everything I.T. if that’s what you require. We are vendor/supplier independent and not tied to specific products or services. We are enthusiastic and will take full control and management of existing third party agreements such as ‘Internet Service Provider’ or Broadband contracts, we also offer a fantastic range of complimentary services direct including SPAM Filtering, Anti Virus software, Broadband, Remote Backup ‘plus many, many more’ if that’s what you require. Some of our support packages are inclusive of these services offering great value and large savings.

Take a look at our comprehensive range of support packages now or call us for more information. Remember, these are just standard packages and they can be tailored to your precise requirement or budget.

Click here for our range of support packages.