If you are looking for an affordable IT Support package that offers unmetered Service Desk, onsite support and a fantastic portfolio of managed services for a simple low monthly fixed price, then this support solution is the answer.
Consuming support by the minute. On a budget or don’t fancy a fixed fee monthly option then opt for a block hour support package. Simply purchase one of our block hour packages – consume the time by the minute – & just repurchase when you run out, simple!
Have you ever thought that your current IT expert is just reactive? Things don’t seem to get checked and tackled face-on? Ever wondered if your IT expert is actually doing anything for you? Then pick a selection of our Recurring Tickets and know what you are paying for and what is being checked on a scheduled basis. The is a great solution for making sure that your compliance is in order.
Need emergency support right now? £45.00 + VAT assessment fee, includes 30 minutes of support.
You will be provided your very own Account Manager who will ensure the smooth running of your IT Support and Managed Service Subscriptions to the highest level. All our Account Managers are highly experienced and fully understand the demands of modern computing. Your Account Manager will meet you regularly to review service levels and discuss any issues and upcoming activity. With access to all your support cases your AM will provide you with the highest levels of service.
At the very heart of ALL our support packages is our Helpdesk Support team. Professional, responsive, friendly and 100% UK Based. We strive to deliver only the absolute best in customer service and technology support. Our Helpdesk team is built upon a solid learning foundation and is backed by the Microsoft Apprenticeship programs. In addition we use only the very best in helpdesk management and monitoring software tools.
Our hybrid agentless cloud based platform monitors and manages all your local and cloud IT infrastructure and applications, including the full range of mobile devices, from a single unified wed‐based dashboard.
With escalation included; our helpdesk is able to task Onsite Support visits in those situations when working remotely is just a little bit too challenging. By having this included in your support package then there is simply no additional or unforeseen costs to you.
By analysing customer requirements and by demonstrating our technical support capabilities to you, you will soon realise our Pre-Sales technical consultants can provide you with the correct IT Support and Managed Services solution to fit your business at a price you can afford.
Get us involved from the start! After a Pre-Sales consultation our consultant will provide you all the costs of the services you require in a professional looking report.
Making sure the correct solution and design of your IT Support and Managed Services solution is correct from the start. One of our senior onboarding consultants will finalise the consultation period by providing any additional recommendations and form a ‘statement of works’ for the next step – On-Boarding.