We provide Managed IT Services to small and medium sized businesses in and around London

help desk support london

IT Support & Service Desk

Here to help you overcome your computing issues with a straight forward approach. Like many of our new clients you may be a business with little to no internal IT Support function who requires ad-hoc assistance both onsite and from our Service Desk without costing the earth.
cloud services london

Cloud Support & Managed Services

Understanding the importance of your Managed Services such as Remote Backup, Cloud Storage, SPAM Filtering and Anti-Virus. We are here to help you manage your existing portfolio or we can help you to decide which Managed Services best meet your requirements or budgets.
london collaboration services

Collaboration Services

Mobility, File sharing, IP Phone Systems and Video Conferencing are some of the areas we are now expected to communicate and collaborate effectively with. LAN support specialise in the deployment, training and on-going support of a growing portfolio of new services.

Supporting Services

service desk it

Service Desk Support

london onsite it support

Onsite Support

remote it monitoring support

Remote Monitoring

London Managed Support

Managed Services

Flexible IT Support options to fit your needs

Fixed Fee

If you are looking for an affordable IT Support package that offers unmetered Service Desk, onsite support and a fantastic portfolio of managed services for a simple low monthly fixed price, then this support solution is the answer.

Prepay Support

Consuming support by the minute. On a budget or don’t fancy a fixed fee monthly option then opt for a block hour support package. Simply purchase one of our block hour packages – consume the time by the minute – & just repurchase when you run out, simple!

Recurring Ticket

Have you ever thought that your current IT expert is just reactive? Things don’t seem to get checked and tackled face-on? Ever wondered if your IT expert is actually doing anything for you? Then pick a selection of our Recurring Tickets and know what you are paying for and what is being checked on a scheduled basis. The is a great solution for making sure that your compliance is in order.

Emergency Support

Need emergency support right now? £45.00 + VAT assessment fee, includes 30 minutes of support.

Recent Case Studies

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Construction

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Medical Science

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Recruitment

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Banking

Supporting Elements

Account Manager

You will be provided your very own Account Manager who will ensure the smooth running of your IT Support and Managed Service Subscriptions to the highest level. All our Account Managers are highly experienced and fully understand the demands of modern computing. Your Account Manager will meet you regularly to review service levels and discuss any issues and upcoming activity. With access to all your support cases your AM will provide you with the highest levels of service.

Helpdesk Support

At the very heart of ALL our support packages is our Helpdesk Support team. Professional, responsive, friendly and 100% UK Based. We strive to deliver only the absolute best in customer service and technology support. Our Helpdesk team is built upon a solid learning foundation and is backed by the Microsoft Apprenticeship programs. In addition we use only the very best in helpdesk management and monitoring software tools.

Managed Monitoring

Our hybrid agentless cloud based platform monitors and manages all your local and cloud IT infrastructure and applications, including the full range of mobile devices, from a single unified wed‐based dashboard.

Engineering Team

With escalation included; our helpdesk is able to task Onsite Support visits in those situations when working remotely is just a little bit too challenging. By having this included in your support package then there is simply no additional or unforeseen costs to you.

lan support pre sales

Pre-Sales

By analysing customer requirements and by demonstrating our technical support capabilities to you, you will soon realise our Pre-Sales technical consultants can provide you with the correct IT Support and Managed Services solution to fit your business at a price you can afford.

Your Bespoke Proposal

Get us involved from the start! After a Pre-Sales consultation our consultant will provide you all the costs of the services you require in a professional looking report.

Survey and Support Design

Making sure the correct solution and design of your IT Support and Managed Services solution is correct from the start. One of our senior onboarding consultants will finalise the consultation period by providing any additional recommendations and form a ‘statement of works’ for the next step – On-Boarding.

Here's what our customers say about us

Make a great decision - On-boarding with Lan Support couldn't be easier!

Our Process

Our Process

This is a quick guide to understand our sales to support process.

Use the left and right arrows to navigate through these slides.

Call to arrange a consultation

Call to arrange a consultation

Sometimes you may just want a quick comparison quote which is OK. However, we always prefer to do things face-to-face, this is an important business decision after all.

Book a Meeting

Book a Meeting

A free consultation to introduce LAN Support and our services. Typically lasting upto 60 minutes we will discuss your current situation and listen to your needs and requirements.

Our Free Site Survey

Our Free Site Survey

You might not be sure how your current IT infrastructure works. Our free site survey will be a chance to discuss and identify your set up and allow us to provide you a detailed proposal.

Our Proposal

Our Proposal

You will receive a full IT Support and cloud managed services proposal detailing everything you require.

Making the right decision!

Making the right decision!

Take up a reference or two from over 175 businesses currently using our services.

On-Boarding

On-Boarding

From migrating current services like help desk support and Office 365 while adding new services our free on boarding process will keep interruption to a minimum.

Ongoing Account Management

Ongoing Account Management

Providing regular updating services such as customer services, advice, relevant news, training and what’s new, you and all your colleagues will be up to date with the latest in technology.