About Us

Why Choose LAN Support?

Lan support has built up a client base of over 175 small and medium businesses; this has been achieved by client retention, recommendation and an excellent reputation. We work with our clients in difficult times and can adapt support and service levels without fuss or delay.

Affordability

We understand that small and medium sized business demand both excellent support, and affordability.

We offer both; by being competitive with the micro IT support companies who have 1 – 3 employees while our staffing levels, expertise and in-house infrastructure provides unchallenged 08:00 – 18:00 IT Support with excellent levels of customer service and care.

Responsive and professional

You and your team will soon become very confident and content with the way our staffs approach new business and account management activities. You will find our fully qualified engineers, consultants and account managers very hard working and friendly to deal with.

We are a Microsoft gold certified partner (the highest level of accreditation from Microsoft) and our consultants are to the standard of Microsoft certified systems engineer (mcse) qualified.

Great customer care

In order to ensure each and every customer receives a professional and friendly service, you will be allocated a internal account handler, external account manager, technical manager and access to your dedicated help desk team. The same engineer who conducts your network audit will usually be your primary engineer for on-site support visits, ensuring complete continuity of service.

Flexible hours

We understand and appreciate that not all businesses operate from 9-5 and work beyond core hours to ensure the smooth running of your business. Lan support is open between 8am-6pm Monday -Friday but we also operate an out of hours maintenance service and 24/7 server monitoring and emergency support. Our server installation and emergency teams work on a rotation system and work every weekend (when required) including throughout the night on many occasions.

The total IT package

Lan support delivers “complete IT Support packages” which means that we will deal with everything IT if that’s what you require. We are vendor/supplier independent and not tied to specific products or services. We are enthusiastic and will take full control and management of existing third-party agreements such as ‘internet service provider’ or broadband contracts. Some of our support packages are inclusive of these services offering great value and large savings.

Take a look at our comprehensive range of support packages now or call us for more information. Remember, these are just standard packages and they can be tailored to your precise requirement or budget.

Here are a few reasons why our customers use us

Designed exclusively for small and medium sized companies.

Supporting over 300 businesses, just like yours. Remote and onsite support.

Providing support to over 3300 users.

Our Help Desk delivers 1st, 2nd and 3rd line support between 08:00 – 18:00 as standard and you can use it as many time as you like with ALL our support packages.

Unlimited, fixed fee per month contracts as standard. first class support 100% of the time not just during a trial or assessment period.

Established for over 21 years. 100% UK Based Help Desk.

95% of all support calls resolved within 15 minutes.

Microsoft GOLD Certified Partner, Microsoft Small Business Specialist, ZEN business cloud partner of the Year 2016. ITIL ‘Best Practice ready’ help desk located near Guildford.

Delivering Rapid remote connection support using ‘state-of-the-art’ technology.

Here's what our customers say about us

Make a great decision - On-boarding with Lan Support couldn't be easier!

Our Process

Our Process

This is a quick guide to understand our sales to support process.

Use the left and right arrows to navigate through these slides.

Call to arrange a consultation

Call to arrange a consultation

Sometimes you may just want a quick comparison quote which is OK. However, we always prefer to do things face-to-face, this is an important business decision after all.

Book a Meeting

Book a Meeting

A free consultation to introduce LAN Support and our services. Typically lasting upto 60 minutes we will discuss your current situation and listen to your needs and requirements.

Our Free Site Survey

Our Free Site Survey

You might not be sure how your current IT infrastructure works. Our free site survey will be a chance to discuss and identify your set up and allow us to provide you a detailed proposal.

Our Proposal

Our Proposal

You will receive a full IT Support and cloud managed services proposal detailing everything you require.

Making the right decision!

Making the right decision!

Take up a reference or two from over 175 businesses currently using our services.

On-Boarding

On-Boarding

From migrating current services like help desk support and Office 365 while adding new services our free on boarding process will keep interruption to a minimum.

Ongoing Account Management

Ongoing Account Management

Providing regular updating services such as customer services, advice, relevant news, training and what’s new, you and all your colleagues will be up to date with the latest in technology.