Architects

architects image

Client Summary

Vertical: Architects
Employees: 130
Offices: 6
Servers: 8
Location: Guildford, London, Manchester, Glasgow, Leeds and Birmingham

LAN was approached by a Firm of Architects who were suffering with an aging and unreliable infrastructure. The firm has 6 sites across the United Kingdom and they required a review of the existing systems, backup, business continuity and security solution.

Their 130 users include remote workers and staff who frequently travel around the United Kingdom and internationally but were being affected by the poor state of the company’s technology.

Following a consultation period with the customer, it was agreed that the best course of action would be the remediation of issues that were affecting user connectivity, collaboration and productivity.

“With the introduction of Office 365 Business Essentials we are able to quickly access email, contacts and shared documents while out of the office. Moving our email to the cloud was very quick and very professionally executed from the planning through to delivery”.

We replaced some local server infrastructure with a Hybrid cloud solution, migrated their email platform from on-premise Exchange to Microsoft Office 365 Business Premium, supplied, fit and configured a new Cloud Firewall and Wi-Fi Network across all locations, fully supported and managed by LAN Support for an agreed monthly fee.

Complete with outsourced proactive support for the entire infrastructure, including 1st line, 2nd line and escalating tickets to the LAN Support help desk where appropriate. On a weekly basis, LAN Support also provides onsite IT Management and Consultancy.

Since implementation, the customer has been able to focus on important internal projects and not worry about IT Security, IT Management and Business Continuity.

Managed Services Employed

Managed Helpdesk

Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience.

Managed Wireless

The Cisco Meraki dashboard gives visibility into the network users, their devices, and their applications. Armed with rich analytics, LAN Support can quickly create access control and application usage policies, optimizing both the end-user experience and network security.

SPAM Filtering

Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.

DATTO Business Continuity

Dramatically reducing potential downtime is key for our client. Our hybrid cloud solution dramatically reduces downtime by saving backups both locally and in the cloud. This gives users greater protection for their systems and data through advanced bandwidth management, local restoration, and full cloud data copies. Should the client have any major issues such as hardware failure, virus attacks, power outages or fire or other damage then the business will be able to access a seconded mirrored copy of the server in the cloud, meaning very little downtime.

Managed Firewall

Protects critical network resources from the latest security threats and vulnerabilities. Managing the devices via the cloud allows LAN’s service desk to remotely manage and update all Firewall’s within the company from one location. This saved time, travel and money.

Patch Management

Installing a patch management system was completely automated and will identify missing patches that need deployment. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.

IT Manager

The introduction of a dedicated (part time) IT Manager one day a week is sufficient to look after the management of the technologies employed. The IT Manager offers business continuity and a stabilising environment.

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Our Process

Our Process

This is a quick guide to understand our sales to support process.

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Call to arrange a consultation

Call to arrange a consultation

Sometimes you may just want a quick comparison quote which is OK. However, we always prefer to do things face-to-face, this is an important business decision after all.

Book a Meeting

Book a Meeting

A free consultation to introduce LAN Support and our services. Typically lasting upto 60 minutes we will discuss your current situation and listen to your needs and requirements.

Our Free Site Survey

Our Free Site Survey

You might not be sure how your current IT infrastructure works. Our free site survey will be a chance to discuss and identify your set up and allow us to provide you a detailed proposal.

Our Proposal

Our Proposal

You will receive a full IT Support and cloud managed services proposal detailing everything you require.

Making the right decision!

Making the right decision!

Take up a reference or two from over 175 businesses currently using our services.

On-Boarding

On-Boarding

From migrating current services like help desk support and Office 365 while adding new services our free on boarding process will keep interruption to a minimum.

Ongoing Account Management

Ongoing Account Management

Providing regular updating services such as customer services, advice, relevant news, training and what’s new, you and all your colleagues will be up to date with the latest in technology.