Financial Services

Banking image

Client Summary

Vertical: Financial
Employees: 20 Office based staff
Offices: 1 HQ
Servers: 2 On-Premise Servers
Location: Mayfair, London
IT Department: None
Technology: Small Business Server 2013

Our client is headquartered in London’s Mayfair district and is authorised and regulated by the Financial Conduct Authority.

Independent and privately owned, our client manages liquid systematic strategies suitable for institutional and high net worth Investors. They focus on liquidity, transparency and investment control, ensured by offering their strategies on managed account platforms of global investment banks.

Our clients team is comprised of professionals with multiple years of experience in investment banking, asset management, quantitative research and trading. The firm fosters a client-focused culture and takes pride in its ability to deliver cutting edge strategies and investment solutions.

When it comes to IT Support and delivery our client is small in numbers and had no need for a fulltime IT team. With this in mind our client requires the same level of IT Support and technologies which a larger firms of 100+ users would require.

The vast majority of our clients in the commodity futures markets are used to having only the very best IT Support provision and technology provided to them. When either moving to a smaller practice or starting out in a new venture of your own considerations need to be given to helpdesk support, IT strategy, security, business continuity and general IT Management.

If your company is needing IT Support, or direction with your IT infrastructure then call us now. Please review some of the services below which many of our Financial clients employ.

Managed Services Employed

Help Desk Support

Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience. We provide 4 ticket types to cover all aspects of request, they are; Service Request Ticket; Incident Ticket; Problem Ticket and Change Request Ticket.

Patch Management

Installing a patch management system was completely automated and will identify missing patches that need deployment across all sites. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.

Sentinel AntiVirus

Stopping online threats with our award-winning endpoint protection services was a vital part of our overall IT Support delivery. LAN Support’s Sentinel Cloud Anti-Virus solution protects against viruses, spyware, worms, Trojans and more. Managed by our central help desk the team rely on LAN Support to maintain and update their Antivirus deployment.

IT Manager

The introduction of a dedicated (part time) IT Manager two half days a week plus additional ad-hoc on-site visits to supply and install new equipment; repair hardware issues; resolve configuration issues which cannot be resolved remotely. Manage Backup and business continuity. The IT Manager offers continuity in personal and acts as a trusted advisor.

SPAM Filtering

Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.

Server Backup

Triple Encryption For Maximum Protection, Private key encryption code which only you know!Client-side 256 bit AES encryption prior to data transfer. 128 bit SSL encryption for a secure end-to-end data transfer. The remote backup deployed in this instance holds a 90 day retention and stores 1TB of data.

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Our Process

Our Process

This is a quick guide to understand our sales to support process.

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Call to arrange a consultation

Call to arrange a consultation

Sometimes you may just want a quick comparison quote which is OK. However, we always prefer to do things face-to-face, this is an important business decision after all.

Book a Meeting

Book a Meeting

A free consultation to introduce LAN Support and our services. Typically lasting upto 60 minutes we will discuss your current situation and listen to your needs and requirements.

Our Free Site Survey

Our Free Site Survey

You might not be sure how your current IT infrastructure works. Our free site survey will be a chance to discuss and identify your set up and allow us to provide you a detailed proposal.

Our Proposal

Our Proposal

You will receive a full IT Support and cloud managed services proposal detailing everything you require.

Making the right decision!

Making the right decision!

Take up a reference or two from over 175 businesses currently using our services.

On-Boarding

On-Boarding

From migrating current services like help desk support and Office 365 while adding new services our free on boarding process will keep interruption to a minimum.

Ongoing Account Management

Ongoing Account Management

Providing regular updating services such as customer services, advice, relevant news, training and what’s new, you and all your colleagues will be up to date with the latest in technology.