Medical Science

medical science image

Client Summary

Vertical: Medical Science
Employees: 70 Office based staff
Offices: 1 HQ + 4
Servers: 4
Location: Central London
IT Department: None
Technology: Windows Server, Hosted Exchange, Managed Services

Supporting a Guildford based PLC (AIM Listed) with multiple locations across the United Kingdom, Europe, Middle East and North America.

Our client is a commercially driven specialist medical diagnostic company with pioneering products in cancer diagnostics and foetal health. This includes circulating tumor cells (CTCs) in cancer patient blood – even when there is less than one CTC in one billion healthy cells.

“LAN has provided us with strong and responsive IT support over the last 17 years. they have scaled their business to support our fast growing and more demanding community, especially with the use and management of our endpoints which we have needed globally.”

With a mobile workforce of around 30 users accessing up to 6 production Windows Servers including Microsoft SharePoint and Hosted Microsoft Exchange. LAN Support has delivered IT Support services to our client for over 20 years.

providing on-site technical support at the Guildford HQ to manage and lead all I.T. operations. On-site based I.T. Manager with off-site help desk support for all users providing for 1st and 2nd line issues, 24/7 network and server monitoring and Remote Managed Monitoring.

Managed Services Employed

Fixed Fee IT Support

We wanted a support package with no surprise costs, we agreed to a fixed fee for all our chosen Managed Services.

IT Manager

The introduction of a dedicated (part time) IT Manager two days a week plus additional ad-hoc on-site visits to supply and install new equipment; repair hardware issues; resolve configuration issues which cannot be resolved remotely. The IT Manager offers continuity in personal and acts as a trusted advisor and meets the regulations required of a listed company.

Remote Monitoring

Wanting to avoid prolonged and unexpected downtime was essential and with our Remote Monitoring service with Predictive Failure Monitoring and early warning alerts and notifications we are able to provide a highly predictive service to our client. Identifying failing hard disks, maxed out processing and memory is just a few of the hundreds of services we monitor for a proactive support solution.

Help Desk Support

Our IT Support Help Deskis available between 08:00 till 18:00 to all employees in your company. Typical issues resolved are email, printing, adding new starters/leavers, internet issues, backup problems, new application installations and so on. 1st and 2nd line support.

Server Backup

Triple Encryption For Maximum Protection, Private key encryption code which only you know!Client-side 256 bit AES encryption prior to data transfer. 128 bit SSL encryption for a secure end-to-end data transfer. The remote backup deployed in this instance holds a 90 day retention and stores 3TB of data.

Here's what our customers say about us

Make a great decision - On-boarding with Lan Support couldn't be easier!

Our Process

Our Process

This is a quick guide to understand our sales to support process.

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Call to arrange a consultation

Call to arrange a consultation

Sometimes you may just want a quick comparison quote which is OK. However, we always prefer to do things face-to-face, this is an important business decision after all.

Book a Meeting

Book a Meeting

A free consultation to introduce LAN Support and our services. Typically lasting upto 60 minutes we will discuss your current situation and listen to your needs and requirements.

Our Free Site Survey

Our Free Site Survey

You might not be sure how your current IT infrastructure works. Our free site survey will be a chance to discuss and identify your set up and allow us to provide you a detailed proposal.

Our Proposal

Our Proposal

You will receive a full IT Support and cloud managed services proposal detailing everything you require.

Making the right decision!

Making the right decision!

Take up a reference or two from over 175 businesses currently using our services.

On-Boarding

On-Boarding

From migrating current services like help desk support and Office 365 while adding new services our free on boarding process will keep interruption to a minimum.

Ongoing Account Management

Ongoing Account Management

Providing regular updating services such as customer services, advice, relevant news, training and what’s new, you and all your colleagues will be up to date with the latest in technology.