IT Support Options – PrePay Support

Pre Pay Support

PrePay Support

You understand the importance of providing your company with some form of IT Support to enable your team to keep working and servicing your Clients.

LAN Support’s Block Hour Service Desk provides a fast, efficient and professional IT Support service to your company, where you control the costs.

Our Service Desk is open to all registered users in your team so they can receive the IT Support they require when they require it. From email issues, printing problems, internet connection issues to major Server issues our Service Desk is here to take and handle all your IT issues.

Every Business needs IT Support and providing your team with access to this service is a cost efficient solution.

This IT Support solution is generally reactive, to make it proactive why not add some Recurring Tickets to your IT Support solution to make it a real rounded support package.

“Provide your business with a Pre-Paid IT Support solution that your users can freely consume by the minute. You control the costs and there is no term or commitment“

Key Benefits

Pay as you Go' IT Support

Simply choose one of our ‘Block Hour’ bundles; call our team and you're on your way to having access to a great IT Service Desk

No commitment term or reoccurring costs

Manage your own costs. Looking for IT Support but don’t fancy committing yourself to any term or ongoing monthly costs, then this is for you.

Low Cost

A great way to try our service at a very good price, support can be purchased in 2, 5, 10 or 25 hour blocks, the more hours you purchase the more you save.

No Expiry date on any block hours purchased

All purchased time will remain on your account until you use it up, unlike some competitors.

Auto renewal on low Balance available

Optional but practical. Simply let us know if you would like us to top-up your account on reaching a agreed usage level so you never run out of time.

Quick response to all your IT issues

Waiting around for a planned response is a thing of the past. Our Service Desk delivers a first response immediately and planed response within 30 minutes, how’s that?

Consume support by the minute with itemised billing

If a ticket takes us 7 minutes to resolve then that’s what’s deducted from your pool of minutes, plus all tickets are itemised on your account.


Turn on Auto-Top-up (optional). When you reach your last few minutes of prepaid support we will auto-top-up your account prior to running out of support. This aids the speedy resolution of your ticket

Easy to use

One support number to call, one great team to assist you.

Easy Payment

Payment taken by Credit card, PAYPAL or Bank transfer. All block hours are paid for in advance for your convenience

Here's what our customers say about us

Make a great decision - On-boarding with Lan Support couldn't be easier!

Our Process

Our Process

This is a quick guide to understand our sales to support process.

Use the left and right arrows to navigate through these slides.

Call to arrange a consultation

Call to arrange a consultation

Sometimes you may just want a quick comparison quote which is OK. However, we always prefer to do things face-to-face, this is an important business decision after all.

Book a Meeting

Book a Meeting

A free consultation to introduce LAN Support and our services. Typically lasting upto 60 minutes we will discuss your current situation and listen to your needs and requirements.

Our Free Site Survey

Our Free Site Survey

You might not be sure how your current IT infrastructure works. Our free site survey will be a chance to discuss and identify your set up and allow us to provide you a detailed proposal.

Our Proposal

Our Proposal

You will receive a full IT Support and cloud managed services proposal detailing everything you require.

Making the right decision!

Making the right decision!

Take up a reference or two from over 175 businesses currently using our services.



From migrating current services like help desk support and Office 365 while adding new services our free on boarding process will keep interruption to a minimum.

Ongoing Account Management

Ongoing Account Management

Providing regular updating services such as customer services, advice, relevant news, training and what’s new, you and all your colleagues will be up to date with the latest in technology.