Employees: 28 Office based staff
Offices: 1 HQ + 3 branch offices
Servers: 2 Hosted Servers
IT Department: None
Technology: Hosted Servers, Office 365 Business Premium
Our client place Office and Industrial staff into Permanent, Temporary and Contract positions across all industry sectors on a daily basis throughout Berkshire and Surrey catchment area. With 5 Branch offices located within 25 miles of each other and to the West of London in between the M3 and M4 corridor these are very busy branches that need to have the ability to quickly share job opportunities and CV’s alike.
Having 4 offices proved to be a challenge on a daily basis. Connectivity between the sites was poor and because they shared resources with the head office; such as Microsoft Exchange this meant that email was unreliable and slow, a potential business loser.
LAN Support analysed the current environment and forwarded a proposal that would change everything moving forward. Our consultants put together a business IT strategy and delivered it.
“The difference this solution has made is business changing. To be able to resolve so many issues in such a short amount of time is just outstanding and beyond expectation.”
We provided superfast broadband connectivity to 3 of the 4 branches, this not only improved the connection to the internet from 3MB to 70MB but was cheaper than the current ADSL service.
We then migrated their Exchange server to Microsoft Office 365 Business Premium and provided 2 Hosted Servers running their line of business application. We then deployed several Managed Services such as Antivirus, SPAM Filtering and Help Desk services.
By providing Microsoft Office 365 Business Premium we were able to provide a service level uptime of 99.99%, secure access to data, business continuity and a help desk support service. Providing a Hosted Server solution enabled greater access speeds to the server from any office, the ability to work from one central database, reduced costs in hardware and software support.
We wanted a support package with no surprise costs, we agreed to a fixed fee for all our chosen Managed Services, Hosted Servers and IT Support services.
With a securely hosted Office 365 solution our client was always in touch with the office – able to access the same documents from their smartphone, tablet, and browser. And what’s more, all future upgrades are completed automatically via the LAN Support help desk.
Installing a patch management system was completely automated and will identify missing patches that need deployment across all sites. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and down the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers. With our IT Manager attending site only 3 times a month this service is completed via the help desk and is essential to our support delivery.
Wanting to avoid prolonged and unexpected downtime was essential and with our Remote Monitoring service with Predictive Failure Monitoring and early warning alerts and notifications we are able to provide a highly predictive service to our client. Identifying failing hard disks, maxed out processing and memory is just a few of the hundreds of services we monitor for a proactive support solution 24 hours a day.
Providing 2 Hosted Servers for two line of business applications. Cloud servers are not dependant on any single piece of hardware, therefore any hardware failure has little or no impact on the availability of the hosted cloud severs. This means we are able to offer an impressive 99.99% availability SLA as standard.
Our IT Support Help Desk is available between 08:00 till 18:00 to all employees in your company. Typical issues resolved are email, printing, adding new starters/leavers, internet issues, backup problems, new application installations and so on. 1st and 2nd line support.
To provide a continued level of ‘Desk-side Support’ to the staff. It was decided that 1 half day visit to each site once a month would allow time to offer a technical workshop and to resolve any issues which the staff had, which maybe preventing them from selling. The IT Manager reports directly to the office manager and Directors providing a Trusted Advisor relationship.
Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.
Stopping online threats with our award-winning endpoint protection services was a vital part of our overall IT Support delivery. LAN Support’s Sentinel Cloud Anti-Virus solution protects against viruses, spyware, worms, Trojans and more. Managed by our central help desk the team rely on LAN Support to maintain and update their Antivirus deployment.
Superfast Fibre Broadband with no limits, no restrictions and no worries. Installation and supply of 70MB lines at 3 or the 4 sites.