IT Support Options – Recurring Tickets

Options for IT support

Recurring Tickets

Your Computer Network is the center piece of your operations whether your company has 3 users or 300 users, without the correct maintenance in place your business can’t operate at its optimum and at worst not operate at all. This means decisions around network management have to be the right decisions.

It is not uncommon for people to assume that the Computer Network or Server is being correctly maintained. However, if you are not freely provided details or evidence of tasks completed then your probably in for a shock.

Your whole company really does depend on a good proactive and scheduled IT Support plan. Who’s responsible for doing what task and how do I know that it’s been done?

We provide a comprehensive range of Recurring Tickets and fully publish each result back to you.

“A predefined pool of Recurring activities, completed by our technical team”

Key Benefits

Peace of Mind

Let us provide you ‘Peace of mind’ that all those really important recurring IT Tasks are completed on time, every time

Recurring Ticket Types

Backup Checks, firewall penetration, software auditing, server checks, anti-virus reviews, Security reviews, Backup Reviews, assets tracking, server patching and lots lots more. Talk to us today to see how we can help.

Scheduled activity

Saving you the worry of having to constantly remember those important jobs, tickets can be scheduled; Daily, weekly, monthly, bi-monthly and yearly, the choice is yours.

Proactive approach with escalation included

Finding a more serious issue while completing these checks is what it’s all about, after all it’s the very purpose we complete these checks. Complex issues will be escalated to our 3rd line team for further investigation and resolve.

Discounts

We provide generous discounts for multiple recurring tickets, the more activities you ask us to do the greater the discount

Low Fixed cost per ticket type

Starting from as little as £10.00 per ticket, can you afford to miss a recurring activity.

Ideal for meeting Compliance and regulation

Your company may have to complete IT tasks to stay compliant in a certain vertical or it might be a requirement for your Business Insurance Cover against data loss. These tickets can help your business meet it’s responsibilities. Tickets can include; backup checks; software auditing; internet usage; employee usage and so on. We can help you with your compliance by completing the necessary tickets required.

Assisting your team

Your team need a helping hand to complete some of those less exciting tasks or perhaps those tasks you really don’t want to worry about. Let our team complete them for you.

Reporting

After each billing period you can receive a full itemised invoice detailing all the tickets completed. In most cases this is enough evidence to provide to insurers and company associations that your IT policy is sound.

30 Day Credit Account

All qualifying clients will receive a free 30 day credit account facility

Here's what our customers say about us

Make a great decision - On-boarding with Lan Support couldn't be easier!

Our Process

Our Process

This is a quick guide to understand our sales to support process.

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Call to arrange a consultation

Call to arrange a consultation

Sometimes you may just want a quick comparison quote which is OK. However, we always prefer to do things face-to-face, this is an important business decision after all.

Book a Meeting

Book a Meeting

A free consultation to introduce LAN Support and our services. Typically lasting upto 60 minutes we will discuss your current situation and listen to your needs and requirements.

Our Free Site Survey

Our Free Site Survey

You might not be sure how your current IT infrastructure works. Our free site survey will be a chance to discuss and identify your set up and allow us to provide you a detailed proposal.

Our Proposal

Our Proposal

You will receive a full IT Support and cloud managed services proposal detailing everything you require.

Making the right decision!

Making the right decision!

Take up a reference or two from over 175 businesses currently using our services.

On-Boarding

On-Boarding

From migrating current services like help desk support and Office 365 while adding new services our free on boarding process will keep interruption to a minimum.

Ongoing Account Management

Ongoing Account Management

Providing regular updating services such as customer services, advice, relevant news, training and what’s new, you and all your colleagues will be up to date with the latest in technology.